Wednesday, October 6

8:30 AM

ISG Golf Tournament

The 2nd Annual ISG Golf Tournament will take place on the Westin Stonebriar's 18-hole, championship golf course designed by Tom Fazio. A stunning expanse of gently contoured greens, native grass areas, and masterfully integrated bunkers. With beautiful landscaping integrating tall grasses and trees against a dramatic natural backdrop, this fully-equipped and accredited course features a driving range and practice facility. 
     8:30 am Shotgun Start

12:00 PM

EVENT REGISTRATION

Join us outside the General Session room for a light refreshment before we kick off the day. Check in with us at the registration desk, collect your name badge and learn more about today's schedule of events. 

GENERAL SESSION

1:00 PM

Welcome to ISG's SourceIT & ISG Predicts

Abstract Coming Soon

Ryan Rackley
Partner
ISG

1:20 PM

OPENING KEYNOTE PRESENTATION - Sourcing for Virtual IT Services

Abstract Coming Soon

1:50 PM

FEATURED PRESENTATION

Abstract Coming Soon

2:20 PM

INNOVATION LAB NETWORKING BREAK

Take a break from the general session rooms and explore our exhibit hall. Here, you will have an opportunity to get your hands on the technology that is shaping the future of business. 

Sponsored by IBM

BREAKOUT TRACKS

2:45 PM

ISG PREDICTS: Cybersecurity at Scale - Patterns & Antipatterns

Abstract Coming Soon

Doug Saylors
Doug Saylors
Director
ISG

TRACK: CYBERSECURITY

ISG ROUNDTABLE DISCUSSION: Is Your Vendor Failing Because of You?

Abstract Coming Soon

Doug Saylors
Doug Saylors
Director
ISG

TRACK: GOVERNANCE

ISG PREDICTS: Increasing the Use of Cognitive and Machine Learning in IT Sourcing

Abstract Coming Soon

Linda Delbridge
Linda Delbridge
Director
ISG

TRACK: AUTOMATION

3:15 PM

FIRESIDE CHAT: Is Your Supply Chain Ready to Handle a Cybersecurity Incident?

Let's discuss the reality of how a major cybersecurity incident can significantly impact your supply chain and are you ready? Are the right stakeholders, processes, communications, and escalations in place and practiced for you to effectively respond to a cybersecurity disruption to your supply chain?

Doug Glair
Doug Glair
Principal Consultant - Cybersecurity
ISG

TRACK: CYBERSECURITY

PANEL: Governance in the Digital Age - What Does Good Look Like?
 

Optimizing Governance and strategic Supplier Management can achieve up to 15% in sustainable savings, properly manage contracts, mitigate risks, establish a “One Team” mindset for performance accountability and innovation.

Join our panel of Supplier Management experts and industry professionals for an interactive discussion on “Governance in the Digital Age – What does good look like?” where we will share best practices for how to:

  • Establish Governance to measure performance and enable innovation
  • Focus on the interactions and relationships with internal customers, your consumers and Suppliers
  • Simplify governance processes with clear roles and responsibilities and demarcation of accountability between parties
  • Leverage data and analytics to take control of spend and contract lifecycle management
  • Minimize risks and realize the anticipated value of strategic Supplier contracts
Abdallah Saadah
Abdallah Saadah
Partner - Managed Services
ISG
Robert Damm
Robert Damm
Principal Consultant
ISG

TRACK: GOVERNANCE

FIRESIDE CHAT: Changing The Game - Automation Takes Center Stage And Is a Key Driver of CX in Contact Centers

Automation is inevitable! What to automate or not automate – that is the question!  Taking your customer on the right journey now requires intimate identification and implementation of the right automation(s!) in complete harmony with hiring and training the right agents. What is the right balance to  improve satisfaction, create efficiency and yet still puts the company’s best foot forward?  Substantial advancements in technology – specifically intelligent automation – can help or hinder.  Finding the right use cases and setting roles and responsibilities for both human and digital workers is as key as is communication.  Listen as Linda takes you through important trade-offs to consider in enhancing your customer’s journey. 

Linda Delbridge
Linda Delbridge
Director
ISG

TRACK: AUTOMATION

3:45 PM

FIRESIDE CHAT: Change is Unavoidable. Your Risk Mitigation Tactics Should Be Too.

Rapid changes in technology, the rise of Nation States as a virtual adversary, ever increasing attack vectors, and the proliferation of ‘Digital’ products has significantly raised the risk profile of most organizations today. When will it end?! Join the ISG Predicts session to get a glimpse of how organizations are strengthening defensive mechanisms, securing the supply chain, leveraging big data and considering where/how to weaponize offensive capabilities to better protect themselves over the next 2-3 years.

Doug Glair
Doug Glair
Principal Consultant - Cybersecurity
ISG

TRACK: CYBERSECURITY

INTERACTIVE DISCUSSION: Develop A Blueprint for Next-Gen Provider Management

TRACK: GOVERNANCE

INDUSTRY SPOTLIGHT PRESENTATION: Analytics and AI - Buying Beyond POC
 

AI and Analytics, which enable companies to dramatically improve customer engagement and operational efficiency, are now a major area for IT spend. However, unlike other areas of IT spend, it’s difficult to define specifications or outcomes that can be taken to market; and solutions comprise a mix of platforms and services making it a real challenge to evaluate competitive options. While proof of concept programs may involve relatively small investments, they set the table for multi-million dollar IT contracts. Traditional sourcing strategies weren’t designed for this, and new thinking is required. In this session, we’ll explore key strategies to buy Analytics and AI beyond the proof of concept.

TRACK: AUTOMATION

GENERAL SESSION

4:15 PM

INNOVATION LAB NETWORKING BREAK

Take a break from the general session rooms and explore our exhibit hall. Here, you will have an opportunity to get your hands on the technology that is shaping the future of business.

4:45 PM

CLOSING KEYNOTE PRESENTATION: Sourcing and Negotiating for Continuous Digital Transformation

Doug Glair
Doug Glair
Principal Consultant - Cybersecurity
ISG

Back in the good old days, buyers could use tools like spend analytics, category benchmarks and static requirements to aggregate demand, go to market and compare competitive options. Now, with digital transformation, everything has changed. Retrospective analytics may no longer apply when what you are buying are capabilities to fundamentally change and digitize your business. Businesses need to understand not only the total cost to achieve business outcomes, but the factors that affect the probability and timeliness of those outcomes. Using a digital value framework can help to equip sourcing executives to better manage spend, and drive results from digital transformation sourcing.

5:05 PM

DAY ONE WRAP UP

Ryan Rackley
Ryan Rackley
Partner
ISG

5:20 PM

NETWORKING RECEPTION

Thursday, October 7

8:30 AM

EVENT REGISTRATION

Join us outside the General Session room for a light refreshment before we kick off the day. Check in with us at the registration desk if you missed yesterday's registration. 

9:00 AM

ISG PREDICTS: Optimizing Sourcing in The New Normal

Abstract Coming Soon

Ryan Rackley
Ryan Rackley
Partner
ISG

9:30 AM

FEATURED PRESENTATION

Abstract Coming Soon

10:00 AM

PANEL: Managing Escalating PaaS Spend - How Do You Really Optimize Your Costs?

Abstract Coming Soon

10:30 AM

FIRESIDE CHAT: Dealing With Increasing Software Audits

Abstract Coming Soon

11:00 AM

INNOVATION LAB NETWORKING BREAK

Take a break from the general session rooms and explore our exhibit hall. Here, you will have an opportunity to get your hands on the technology that is shaping the future of business. 

THEME: Continuous Transformation

11:25 AM

ISG INSIGHTS: Digital Engineering - IT-OT-ET

Digital Engineering and Smart Factories are driving fundamental changes in manufacturing and other asset-heavy companies, enabling improved process controls, efficiency and agility from design through production and product lifecycle management.  Information Technology, Operational Technology and Engineering Technology are beginning to converge and interconnect, with the lines blurring between each.  Understanding the key subcategories and how the players and platforms work together will be critical to IT Sourcing leaders in asset heavy industries including manufacturing, energy and utilities, CPG and life sciences.  Join us for an overview of this critical trend!

11:45 AM

INDUSTRY SPOTLIGHT PRESENTATION: Next Generation Pricing Models

Abstract Coming Soon. 

12:15 PM

FIRESIDE CHAT: Controlling the Cost After the Contract

Enterprises are rapidly growing their cloud footprints to drive business value. However within months of signing large contracts with cloud providers like AWS, Azure, and Google Cloud Platform, enterprises are finding that they cannot make sense or keep control of their cloud footprint and spend. Organizations are turning to FinOps, an approach to cloud financial management, to control their costs. In this session, we'll discuss the fundamentals of cloud cost management, how teams must operate and collaborate to establish governance in cloud, and how to take the first steps to establish a FinOps capability.

12:45 PM

LUNCH & INNOVATION LABS

After a full morning of presentations, it's time for lunch. Take a seat at one of our Roundtable Discussion Tables where you can ruminate with your peers on the lessons learned from yesterday and today's presentations. Before we head back into the General Session room, take a few minutes to explore our Innovation Labs where you can get a hands-on look at the technology that is shaping the future of business. 

1:30 PM

INDUSTRY SPOTLIGHT PRESENTATION

Abstract Coming Soon. 

2:00 PM

ISG FINAL THOUGHTS - Turning Notes Into Action

After two great days of content, what do you do with it? ISG's Ryan Rackley summarizes key takeaways from this year's SourceIT event and provides you with guidance on how to apply these learnings to your organization tomorrow!

Ryan Rackley
Ryan Rackley
Partner
ISG