Kym Norman
Kym Norman
Principal Consultant - Managed Services
Applying many years of experience with financial and healthcare services, Kym advises ISG's clients on all aspects of their business processes. Sher knowledge spans the assessment and development of strategy for design, creation and implementation of changes in these processes. Sher expertise derives from hands-on experience managing a wide range of functions, including shared services, accounting, procurement, vendor management, and transition services. She has led numerous projects related to strategy, vendor management and opportunity assessments for multi-national operations of shared services, accounts payable, health care administration, insurance, banking services and information technology. Kym’s clients benefit from her industry tenure and practical experience with advising on many client projects encompassing conceptual design, program management, data development and implementation.

Kym has led or supported over 25 engagements with some of the world's largest and most prestigious companies. During the last couple of years she has been asked to provide organizational change management strategies and assess vendor and service management capabilities of companies having recently sourced significant IT operations. She has helped each identify performance gaps and untapped opportunities preventing the organization from attaining desired results. She presents practical alternatives for attaining the future state and often helps these organizations design and implement the selected alternative. Benefits have included reduced cost, improved customer service, and better alignment to the business.