Optimizing Governance and strategic Supplier Management can achieve up to 15% in sustainable savings, properly manage contracts, mitigate risks, establish a “One Team” mindset for performance accountability and innovation.

Join our panel of Supplier Management experts and industry professionals for an interactive discussion on “Governance in the Digital Age – What does good look like?” where we will share best practices for how to:

Establish Governance to measure performance and enable innovation
Focus on the interactions and relationships with internal customers, your consumers and Suppliers
Simplify governance processes with clear roles and responsibilities and demarcation of accountability between parties
Leverage data and analytics to take control of spend and contract lifecycle management
Minimize risks and realize the anticipated value of strategic Supplier contracts

Automation is inevitable! What to automate or not automate – that is the question! Taking your customer on the right journey now requires intimate identification and implementation of the right automation(s!) in complete harmony with hiring and training the right agents. What is the right balance to improve satisfaction, create efficiency and yet still puts the company’s best foot forward? Substantial advancements in technology – specifically intelligent automation – can help or hinder. Finding the right use cases and setting roles and responsibilities for both human and digital workers is as key as is communication. Listen as Linda takes you through important trade-offs to consider in enhancing your customer’s journey.

Rapid changes in technology, the rise of Nation States as a virtual adversary, ever increasing attack vectors, and the proliferation of ‘Digital’ products has significantly raised the risk profile of most organizations today. When will it end?! Join the ISG Predicts session to get a glimpse of how organizations are strengthening defensive mechanisms, securing the supply chain, leveraging big data and considering where/how to weaponize offensive capabilities to better protect themselves over the next 2-3 years.

AI and Analytics, which enable companies to dramatically improve customer engagement and operational efficiency, are now a major area for IT spend. However, unlike other areas of IT spend, it’s difficult to define specifications or outcomes that can be taken to market; and solutions comprise a mix of platforms and services making it a real challenge to evaluate competitive options. While proof of concept programs may involve relatively small investments, they set the table for multi-million dollar IT contracts. Traditional sourcing strategies weren’t designed for this, and new thinking is required. In this session, we’ll explore key strategies to buy Analytics and AI beyond the proof of concept.

Back in the good old days, buyers could use tools like spend analytics, category benchmarks and static requirements to aggregate demand, go to market and compare competitive options. Now, with digital transformation, everything has changed. Retrospective analytics may no longer apply when what you are buying are capabilities to fundamentally change and digitize your business. Businesses need to understand not only the total cost to achieve business outcomes, but the factors that affect the probability and timeliness of those outcomes. Using a digital value framework can help to equip sourcing executives to better manage spend, and drive results from digital transformation sourcing.

ISG INSIGHTS: Digital Engineering - IT-OT-ET

Digital Engineering and Smart Factories are driving fundamental changes in manufacturing and other asset-heavy companies, enabling improved process controls, efficiency and agility from design through production and product lifecycle management. Information Technology, Operational Technology and Engineering Technology are beginning to converge and interconnect, with the lines blurring between each. Understanding the key subcategories and how the players and platforms work together will be critical to IT Sourcing leaders in asset heavy industries including manufacturing, energy and utilities, CPG and life sciences. Join us for an overview of this critical trend!

FIRESIDE CHAT: Controlling the Cost After the Contract

Enterprises are rapidly growing their cloud footprints to drive business value. However within months of signing large contracts with cloud providers like AWS, Azure, and Google Cloud Platform, enterprises are finding that they cannot make sense or keep control of their cloud footprint and spend. Organizations are turning to FinOps, an approach to cloud financial management, to control their costs. In this session, we'll discuss the fundamentals of cloud cost management, how teams must operate and collaborate to establish governance in cloud, and how to take the first steps to establish a FinOps capability.

Agenda

Wednesday, October 6

8:30 AM

12:00 PM

GENERAL SESSION

1:00 PM

1:20 PM

1:50 PM

2:20 PM

BREAKOUT TRACKS

2:45 PM

3:15 PM

3:45 PM

GENERAL SESSION

4:15 PM

4:45 PM

5:05 PM

5:20 PM

Thursday, October 7

8:30 AM

9:00 AM

9:30 AM

10:00 AM

10:30 AM

11:00 AM

THEME: Continuous Transformation

11:25 AM

11:45 AM

12:15 PM

12:45 PM

1:30 PM

2:00 PM